Question 1

What is TrackSERPs?

Accepted Answer

TrackSERPs is a Google search rank tracker built for agencies and business owners. It provides top-100 search depth, automated schedules, white-label client reports, and clean email digests without complex enterprise overhead.

Question 2

How do I get started?

Accepted Answer

Choose a plan, create your account, and set up your first folder and project. You can paste keywords manually or upload your existing CSV/XLSX spreadsheets in minutes.

Question 3

Is there a long-term contract or setup fee?

Accepted Answer

No contracts and no setup fees. All subscriptions are billed monthly or annually and can be cancelled at any time directly through the Stripe billing portal.

Question 4

How do credits work?

Accepted Answer

One credit checks one keyword on one device in one location down to the top 100 Google organic results. Tracking multiple URLs for the same keyword in the same search costs only one credit total.

Question 5

What happens when I run out of credits?

Accepted Answer

If your account runs out of credits, scheduled scans pause safely. We send you an email alert so you can top up or upgrade your plan. Your historical data remains safe and accessible.

Question 6

Do unused monthly credits roll over?

Accepted Answer

Monthly credits reset on your billing renewal date and do not roll over. However, top-up pack credits last for 12 months from purchase date.

Question 7

How deep does TrackSERPs track search results?

Accepted Answer

We track down to position 100 on Google organic search (10 full pages). We capture organic positions, landing page URLs, and SERP features like local packs, sitelinks, and featured snippets.

Question 8

Can I track both desktop and mobile rankings?

Accepted Answer

Yes. Projects can track desktop rankings, mobile rankings, or both. You can also specify city-level or national geographic targets.

Question 9

What scan frequencies are supported?

Accepted Answer

You can schedule project scans to run daily, weekly, or monthly at your chosen hour in your account’s local timezone. You can also trigger a manual scan once per hour.

Question 10

How does white-labeling work?

Accepted Answer

On Pro and Agency tiers, you can upload your agency logo, set your primary brand color, and configure custom sender names. TrackSERPs branding is completely hidden on client share links and PDF exports.

Question 11

How do client folders and client viewers work?

Accepted Answer

You can organize projects into client folders and invite client viewers specifically to their respective folder. They can view ranking reports and history but have zero access to other clients or billing.

Question 12

Can I import my clients’ existing rank tracking spreadsheets?

Accepted Answer

Yes. Our importer parses CSV and multi-tab XLSX files, matches keywords and URLs, and calculates estimated monthly credits before you commit the import.

Question 13

Does calling the API consume my monthly credits?

Accepted Answer

No. API read endpoints (fetching projects, keywords, latest rankings, historical trends, search volumes, and account usage) do not consume credits. Credits are only charged when Google SERP checks run—either on your scheduled project runs or when you trigger manual check runs via POST /runs.

Question 14

Which plans include API and webhook access?

Accepted Answer

Starter includes read-only API access (1 key, 60 requests/minute, 10,000 calls/month, 5 rank alert rules). Growth, Pro, and Agency include full read and write access with higher rate limits (up to 600 requests/minute), multiple keys, webhook endpoints, and up to 2,000,000 calls/month. Accounts with a positive credit balance also receive Starter API limits.

Question 15

How do rate limits and monthly quotas work?

Accepted Answer

Rate limits are enforced per API key using a token bucket in Redis, ranging from 60 to 600 requests per minute based on your plan tier. Every response includes X-RateLimit-Limit, X-RateLimit-Remaining, and X-RateLimit-Reset headers. Accounts also receive a monthly call quota; if exceeded, requests return HTTP 429 quota_exceeded until the next billing month.

Question 16

What are test API keys and how do they work?

Accepted Answer

Every account can generate test keys prefixed with ts_test_. Test keys read from synthetic demo projects without querying search engines and never consume credits. Write requests validate schemas and idempotency headers and return realistic mocked responses without mutating your production data.

Question 17

What is the MCP server and how can I use it with Claude?

Accepted Answer

We provide an official @trackserps/mcp package implementing the Model Context Protocol (MCP). By adding it to your Claude Desktop or Claude Code configuration with your TrackSERPs API key, you can inspect rankings, analyze ranking volatility, and trigger rank checks directly using natural language in your AI assistant.

Frequently asked questions

General and product

Credits and billing

Tracking and SERP accuracy

Agencies and white-label

API and integrations

Have a question not answered here?